KIVAA

KIVAA PRIVACY POLICY

This privacy policy describes how your personal information is collected, used and shared when you visit www.kivaa.nl (the 'Site') or make a purchase.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as 'Device Information'.

We collect Device Information using the following technologies:

  • “Cookies” data files placed on your device or computer, often including an anonymous unique identifier.
  • “Log files” track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages and date/time stamps.
  • “Web beacons, tags and pixels” electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and PayPal), email address and phone number. We refer to this information as 'Order Information'.

When we talk about 'Personal Information' in this privacy policy, we mean both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information we collect to fulfill any orders placed through the Site (including processing your payment information, arranging shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud;
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information to help us screen for potential risk and fraud (in particular your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site). We also use this information for advertising and remarketing purposes.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, KIVAA uses your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated or deleted. If you would like to exercise this right, please contact us using the contact details below.

Please note that your information may be transferred outside of Europe, including to Canada and the United States, for the processing of your order.

DATA RETENTION

When you place an order through the Site, we will retain your Order Information for our records, unless and until you ask us to delete this information.

CONTACT US

For more information about our privacy practices, if you have questions or if you would like to make a complaint, please contact us by email at kivaa.info@gmail.com or by mail to our future headquarters in Terneuzen.